I turn ambiguous, complex problems into products that make sense and get built.




I shape decisions and lead through the work — prototyping, designing behaviour and defining systems so teams know what to ship and why.  

You’ll get direction, momentum and work that delivers.


Michael Douglas
Principal Product Designer


→ Selected Work

ChatGPT Led the end-to-end design of Spotify’s first AI assistant integration with OpenAI, defining how conversational intent translates into listening.


Claude Expanded Spotify’s AI work with Anthropic, bringing conversational listening deeper into discovery, playback and connected devices.


Spotify  ✕  AI FoundationsDefined the foundational design and strategic framework for how Spotify works across AI assistants and conversational products.


Spotify  ✕  Live EventsRedesigned Spotify’s live events experience, making concerts easier to discover and a more natural part of the listening journey.


Spotify  ✕  WearablesLed wearable design for Spotify, transforming remote control into a standalone listening experience for Apple Watch and Wear OS.  


Net-A-PorterRedesigned Net-A-Porter Group’s shopping experience across web and mobile, creating a unified luxury experience across its brands.
→ What I Bring

Direction Building products is messy. Priorities shift, constraints change and opinions come thick and fast. I work through ambiguity, focus on what counts and bring clarity under pressure.


MomentumI move fast without cutting corners, making sure decisions get made so work doesn’t get stuck or drift. I’m pragmatic and cut through the noise to keep things moving.


CraftMy work holds up across edge cases, at scale and under real constraints. I test decisions, surface trade-offs and drive alignment so work can move with confidence.

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→ Where I’ve Made Impact

Amazon
Anthropic
Apple
Google
Meta
Microsoft
Net-A-Porter
OpenAI
Samsung
Sonos
Spotify
Typeform

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→ What Clients Say

“Mike made an invaluable impact driving Spotify’s integrations into third-party AI experiences across a range of partners.

He works fast, thinks clearly and handles complexity with ease across visuals, prototypes, systems and storytelling.”

— Jen O’Brien
Design Director, Spotify



“Mike is one of those rare designers who elevates everything around him: design quality, team culture and the work itself.

He brings clarity to ambiguous spaces and helps shape systems, teams and direction around him.”

— Ida Svensson
Staff Designer, Spotify



“As our team scaled, Mike played a crucial role in helping raise standards, bringing focus, strong craft and positive energy to the group.

He’s collaborative, adaptable and always moves the work and the people around him forward.”

— Cat Nygaard
Design Director, Airbnb

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→ Need a Hand?

Got something complex that needs sorting? I help teams find direction, make decisions and keep things moving.

info@chopchopbusybusyworkworkbangbang.com

LinkedIn ↗

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